Consistent End-to-end Customer Engagements with IST
In almost every aspect of people’s daily lives, technology plays a major role. It is a well-known fact that customer experience (CX) is the new battlefield for businesses to satisfy today’s digitally skilled customers. Many companies overlook the role of technology in the development of customer relationships and customer experience. CX is the competitive edge of an organization. With so many CX technologies to choose from, it is essential to select the right partner based on the industry and the customer.
IST is the number one system integration center focused on the GCC and the Turkey regions. IST has more than 15 years of experience in providing contact center technologies and managed services to most of the banks and all the major telecom operators in Saudi Arabia as well as the government, retail, health, engineering, and energy sectors. The market share of IST continues to grow rapidly. IST is renowned for integrating various technologies from a variety of technology suppliers to provide the best-optimized solution that meets the business needs of the customer.
Mohamed Fahmy, CEO of IST, said, “For IST, adding mobile and portal channels to its existing CX portfolio will solidify IST’s value proposition we can now offer our customers. By adding more customer touch points within the customer journey, we can now offer a truly Consistent end-to-end Customer Experience.”
IST has recently announced its strategic alliance with BlueCrunch and its investment. BlueCrunch integrates people, processes, and technology to help customers simplify their work, improve productivity, and improve business performance.
BlueCrunch will join its fully immersive web portals to IST's portfolio of CX solutions to all of its customers. The customer experience, from the initial contact center inquiry to the delivery of products or services through their mobile app and every single contact point between them, will be harmonized into one discussion.
The IST-BlueCrunch collaboration will bring together two leading customer experience (CX) innovators to harmonize and simplify the delivery of innovative CX solutions of world class that directly affect the end customers. The IST and BlueCrunch offerings complement each other and provide an end-to-end customer engagement solution for the customers of both the enterprises. IST ensures that its customers benefit greatly from the exceptional product range and services offered by BlueCrunch.